We love our customers! All of you. Whether you're a snowboarder just trying to get up to the pass for one more season, restoring a van to drive cross-country with your family, or just love tooling around in one of these classic vehicles as your daily driver, there is room at Peace Vans for you.
You don't need a big budget to be a Peace Vans customer, just a willingness to be along for the journey.
Lynn came to us after unexpectedly getting this van from a passed family member. Unsure of its condition, she asked us to do a full inspection. Her goals were to have a safe, reliable, functional vehicle to go on both long and short adventures with. We did a full mechanical overhaul and removed an unfortunate Roadrunner painting from the passenger side door. The van runs like a top.
'My van came to me unexpectedly and I wasn't really sure of the condition of it. Peace Vans worked with me to completely asses the van and we decided on a plan to mechanically restore it. My priorities were safety, reliability and comfort. After a few weeks in the shop, I picked my van up it's a been a joy ever since. Peace Vans was great to work with - friendly, clear explanations of the work, fair and an overall pleasure to work with. It's been over a year since the work and the van is running great. Thanks Peace Vans! - L.A., Bellingham, WA
'I came to Peace Vans on the recommendation of my mechanic does my regular maintenance. You know someone is doing something right when another shop recommends them. I went down to speak with Harley and the team about my project and they were clear and transparent about the time, costs, and nature of the project. I love my van and it's the perfect vehicle for hauling the kids around to and from their activities and I wanted to keep the van forever, so it was time for a major body/paint job. They kept me updated throughout the process, posting lots of pictures, inviting me down, and keeping me in the loop on scope changes or thing they found as they tore it apart. We ended up redoing the entire interior as well. I couldn't be happier!' - Sanjay C., Bellevue WA
This lovely duo came to Peace Vans in the summer of 2014 asking us to overhaul the tired Syncro so they could do a cross-country trip. We pushed hard and got it done just in time - Friday pick up, Monday final tune, and they left Tuesday for an 11,717 mile, 43 days and 25 state road trip. We generally don't recommend that kind of break in, but we all slept well at night knowing it was a bulletproof project, including a rebuilt transmission, a Subaru EJ25 engine, an all new suspension, brakes, and more.
These folks were about 5 miles from the shop on I-5 when they called. They were stranded on the side of the road with a baby! So, we hopped in a shop van and rode to the rescue....we will always help if we can.
'This is it!! You need not look any further for a shop that will treat you right!! We are new owners of a Vanagon Syncro and have had almost every major problem you can have with these in the few short months we have owned it. We have experienced MANY shops that claim to have knowledge of VW's but NO ONE knows these vans like these guys!! Based on my prior interactions with them and their rave reviews from others, we recently drove about 800 miles just to have their opinion of our problem. We were on a 3-4 week road trip that had been derailed several times already due to major mechanicals and were just tired of trusting random shops to 'figure something out' at great time and cost and often not actually fixing the problem.
We were fortunate enough to be able to have them give it a test drive on the weekend while they were technically not open (working on another project) and within 30 mins they had diagnosed and fixed the problem!!! It drove perfectly the rest of the way home, and even on some pretty rough logging roads!!
Hearing them talk and seeing their knowledge in action was awe inspiring!! They know these vans inside and out!! Our van is anything but stock with a Subaru conversion and many other aftermarket add-ons but even all of that they had intimate knowledge of and we did not need to fill them in on all the complications therein.
These guys are seriously the real deal and I cannot say enough good things about them. Not only are they incredibly knowledgable and honest in their love of these vans, but they are just darn nice and friendly people to talk to!! In order to ease the pain of our frustrating breakdown journey, Harley sent us an e-mail of all the local restaurant and entertainment options for while we are in town... this is an example of the extra mile these guys go to in order to help.
Thanks to Harley, Ben, and Corey for your wonderful work!!
We live an hour out of Vancouver, BC and we have since decided this will be where we bring our van for all our work and maintenance in the future!!' - B. and E.
...and, to be honest, we have a few folks we simply couldn't satisfy. If you look online you'll find two reviews of our business that frustrate us. One is an interaction between the original owner of Peace Vans and a customer back in 2012. When we took over the shop in early 2013, we sat down with that customer to try and understand what happened and encouraged him to come back to the shop so we could make everything right. While we would have loved the review to have been removed (and, frankly, if you read it - it makes both parties look terrible, petty, and angry), we never asked for that from the customer. We were glad to have had the opportunity to speak with the customer, and we feel good about our attempt to amend the relationship.
The second negative review includes a response from us. The author of that review is 100% correct - we did neglect to get back to him in a timely manner and we can see how he felt ignored and that his project was something we didn't want to take on. We actually had a few follow up meetings with the customer and believe the relationship was more than repaired, but the review stands. If we have a weak point as a shop, it would be what this customer experienced - sometimes we overcommit on on special requests or projects and can't follow through in the way we want to. If you've experienced this, we sincerely apologize.
Finally, we did have one customer who really too us to task. The vitriol and negativity was so extreme (and we unwarranted) that we simply couldn’t respond in a public forum to the personal attacks on the entire team’s character. We did respond in length in a formal setting via the Washington Attorney General dispute process which was formally closed and resolved. That response is publicly available.