BUYING AND SELLING
I WANT TO BUY A VANAGON/EUROVAN/BUS – WHERE DO I START?
There are a lot of great internet resources to determine which platform is best for you and help you narrow your search. We often encourage people to be very thoughtful and deliberate in the decision – but also to go for it if it’s something you are passionate about. Some of the best resources can be found at Go Westy or at The Samba. The most fluid marketplaces are still local ones – Craigslist being the most popular.
HOW MUCH SHOULD I EXPECT TO PAY?
There is no way to predict this one. Buying and owning one of these vehicles is more of an art than science. Some people spend $15,000 and get a great deal. Some people stretch north of $25,000 and don’t due their due diligence and have to spend a lot. And some people want a custom built rig that can exceed $80,000.
For later model Vanagons (the most popular vehicle), we tend to talk about four price levels. Below $15,000 you’re looking at something that is going to need to some love (read - $). For $15,000-$22,000 you should expect a vehicle that is in decent running condition but definitely has some major work coming up. In the $22,000-$30,000 range, your Vanagon should be good to go with only the normal care and feeding. At over $30,000, the van should be in extremely clean condition and likely have an upgraded engine or similar. In all cases, you should expect to add $10,000-15,000 for a Syncro. (Note: these are very, very broad numbers and should be taken with a grain of salt and mostly local to the Northwest. There are exceptions to all of these.)
Keep in mind you are paying a premium for a VW. If you require something cheap, reliable and bomb-proof there might be a better platform. But if you want something with a community, a soul and a certain je ne sais quois, then the VW might be your thing.
IS THERE ANYTHING I SHOULD AVOID WHEN PURCHASING A VAN?
YES! Two things we try to steer people away from are fresh paint jobs (unless you have receipts showing a substantial investment) and what we call 'OPC,' or Other People’s Conversions.
Unless you are shown a receipt that exceeds $10,000 for a paint job, you probably should not trust it. A bad paint job (not necessarily done with bad intentions) can hide a lot of rust and other imperfections that will come back to haunt you. It's easy for an untrained eye to not see those things and to be impressed with the shiny paint. Of course, there's a lot of awesome new paint jobs - don't let dissuade you, but do apply a bit extra due diligence.
If you are buying a vehicle with a motor conversion, make sure it has been done by a reputable shop, the wiring was professionally done, the motor was broken in properly, etc. In most cases, if the conversion was not done by a known shop, it’s simply not going to be worth it. We have seen too many of these and it causes us great pain to be the bearer of bad news. Many times the van will run great when you test drive it or pick it up - and the owner may very well believe it's an impeccable conversion.
Other mistakes we have seen people make include:
- Buying a bus sight unseen on eBay
- Buying a van within 3 months of having a baby
- Not getting a pre-purchase inspection from an independent mechanic
- Buying a vehicle from a "known flipper." While there are certainly honest people restoring these vans and selling them, keep in mind that that business model requires people to do as little work as possible before reselling.
I WANT TO SELL MY VAN – ARE YOU BUYING?
We have a firm policy of $500 for non-running vehicles. If your vehicle isn’t worth restoring or is in such a state (rust or some other catastrophic issue where the cost of repair exceed retail cost) but it still runs, we will buy it for $1,000. If it is a 'decent' vehicle, we do selectively purchase vehicles but we are transparent that we won’t be the highest bidder. What we do offer is a very clean transaction and a karma neutral/positive transaction.
We do buy high quality vans for our rental fleet from time to time. Check in with us.
DO YOU HAVE ANYTHING FOR SALE NOW?
We don’t carry inventory of vehicles for sale. On rare occasions we will build a vehicle to a customer's specifications. The most we do in a given year are 2 or 3 and it's not unusual for the projects to span a year in length. These aren't vehicles for sale, but a vehicle you own that we restore. We can assist you in the initial acquisition and make sure it's a good candidate for this level of work.
WHAT IS WORKING WITH PEACE VANS LIKE?
At Peace Vans, we are not focused on any single transaction – instead we are about a relationship with you and your vehicle. Every single one of our customers loves their vehicles and most have quite the tight bond with them. Everyone in the shop owns and drives one of the vehicles so we get it, and we treat you like we would like to be treated ourselves. We go out of our way to understand what your short- and long-term goals are and then tailor the work to you. Our customers have a wide variety of budgets and timelines, and we work closely with each person on their needs.
I LOVE THE IDEA OF A LONG TERM RELATIONSHIP WITH A SHOP – HOW DO I START?
Give us a call or send us an email! We are very active on email and always respond within a day. Most new customers opt for a full vehicle inspection – that gives all of us a baseline of information for your vehicle and lets us collectively plan the path forward.
I HAVE A GOOD MECHANIC, BUT YOU GUYS SOUND AWESOME - SHOULD I SWITCH?
Honestly, as much as we'd love to work on every van in our area, if you have a great mechanic you trust - stick with them. We are huge fans of long term relationships and the benefits that accrue from having someone who knows you and your vehicle inside and out. If it has been working for you, go ahead an stick with it. There are certainly things we do that most other shops don't - please feel free to use us for that and stick with your regular mechanic for everything else. Of course, if you have always felt things with your current shop could be a bit different or better - we welcome you to come check us out. Most of our customers love us, but we are the first to admit that we aren't the perfect fit for every single person. For day to day mechanics, Seattle is lucky to have a bevy of great shops with some pretty deep knowledge in this platform.
HOW FAR OUT IS YOUR SCHEDULE BOOKING?
We try to keep our schedule booking to 1-2 weeks. There are times where this stretches out – so if you can schedule ahead, it’s best if you do. Summer can be ridiculously busy – we limit employee vacations and try to keep some extended hours to help, but be prepared for a slightly longer lead time (particularly for major work) in the summer months. We can usually squeeze in oil changes and other very minor items sooner.
For Eurovans we operate more like a typical repair shop - most often we can get you in within a week. Don't hesitate to call.
I’M LEAVING TOMORROW FOR A ROAD TRIP I’VE BEEN PLANNING FOR A YEAR AND MY VAN IS MAKING A WEIRD NOISE AND HAS A LEAK…CAN YOU PLEASE HELP?
YES! We can almost always make room for an emergency like this. The flip side is that there might be a time your van is in the shop for non-emergency work and we call you and delay it a day or two – because we had an emergency fix to take care of. We love that our customers give us this trust and flexibility. (Side note: you don't need us to tell you that it's best NOT to wait until the night before you leave to make sure your van is mechanically sound.)
IT SEEMS LIKE I DROPPED MY VEHICLE OFF AND IT’S A FEW DAYS BEFORE YOU START ON IT, OR IT’S COMPLETED. WHY?
The nature of working on these older vehicles is different than the process at a normal repair shop. Parts often aren’t available the same day, we rarely have the ability to use computers to diagnose and therefore have to take a few more steps, and many times the problem is further downstream than the initial symptom. All three of these factors can conspire to do what we call 'take the vehicle out of the workflow.' At that point, we assign the tech another vehicle and your vehicle comes back into the workflow when the parts arrive, the diagnostic is final, or we have a complete picture of what it’s going to take to repair.
Another factor to consider is that projects often creep out of scope for myriad reasons, and this requires your approval to proceed. While waiting for your approval, your van will often come out of the workflow and it can take a bit of time to get back in. We always strive to be transparent when you make your appointment or when you drop off that this will be the case. If it is an emergency or you have a special situation we can manage same-day turn around but this has to be discussed ahead of time.
I BOUGHT A BUNCH OF PARTS FROM GOWESTY/VAN CAFE - CAN YOU INSTALL THEM FOR ME?
Yes and no. We have a pretty strict rule against bringing your own parts. There are myriad reasons for this and it's a very common practice across all service-based businesses - not just auto repair shops. There is no secret that we buy parts at a wholesale/volume discount and then mark those up and make a profit on them. To manage this markup we use an industry standard algorithm called a "parts mark-up matrix" that is built into the software we use to manage the shop. This algorithm has been built over the years to help auto shops operate responsibly and profitably. We can, and do, override the algorithm most often to make sure it just "feels right" from your perspective. The mark-up on parts covers things such as: overhead costs in the shop, the ability to carry inventory (meaning we don't have to wait a week for parts to arrive and can complete your job faster), shipping (except for large items), R&D time, and lots of other costs. However, perhaps the most important cost covered by a parts mark-up is the warranty expense. When a part fails, if you bought it from us we will cover the costs associated with replacing it, processing all the paperwork to deal with the return, and, of course, cover the labor. If we install a part you supplied, and the part fails, it's super annoying to pay us to remove the part, have you deal with the supplier, and then pay us again to install the replaced part.
While the profit component to this is important, the customer satisfaction is equally important. Almost every single time we make exceptions to the policy, something goes awry. Most commonly, the customer mis-diagnoses the problem - under the customer direction we replace the part and the problem is still there... or, worse, the problem comes back shortly after pick up. Almost as common is the customer supplying the wrong part, incomplete parts, or a part with an identical part number but the wrong country of manufacture or similar. This bogs down our workflow, adds costs to the job, and creates a huge amount of frustration while the van just sits here and we wait for the correct part or the missing parts to arrive. The Internet is rife with mis-information and hearsay about maintaining these vehicles.
A recent great example of this is below. The customer seemed knowledgeable and informed and mentioned on the phone they had a clearly leaking coolant bottle. Very easy diagnosis and one that's visibly obvious. So, we scheduled it in and mentioned that we could install their replacement bottle but with the no warranty caveat. The customer waited about a week to get on the schedule. We roll the van into the shop, prep for the work and start. And, voila, the customer had supplied a bottle for a 1.9L motor and not the 2.1L. Fortunately, we stock that item so it wasn't a big deal - but sometimes we don't stock the part and the van needs to be taken out of of the workflow, customer called, part ordered, part returned, etc. etc.
We do make exceptions for what we consider "consumer" items, generally non-mechanical things. But, always check with us first. We know it's fun to shop for your van and we don't want to be a buzzkill, but we do want to be able to service your vehicle properly.
YOU HAVE ALL THOSE PARTS VANS - CAN I BUY A USED THING-A-MA-JIG?
We don't sell used parts. We have been know to trade for beer. We have a huge stash of used stuff, but we simply don't sell it as it's not a part of our business model. Did we mention we will often trade for beer? Seriously. We can't sell those used parts, but we love to help out where we can.
WHAT ABOUT NEW PARTS - I NEED A NEW STARTER?
We don't retail any parts. If you are stuck on a road trip, in an emergency, or otherwise up a creek without a paddle, we will gladly help you out. You will need to pay our retail price for the part and it will be sold with the manufacturer's warranty.
CAN I DROP MY VEHICLE OFF AFTER HOURS?
Yes. We have a secured key drop box on the front door.
IS MY VANAGON SAFE AT YOUR SHOP?
Yes. The shop and our parking lot are secured at night. We have a 24-hour video surveillance and alarm systems. While there vans on public streets during business hours we go to great lengths to make sure your van is safe and secure. In 5 years we have had zero issues.
DO YOU HAVE ANY SPECIALS YOU RUN OR DISCOUNTS?
From time to time we publish a newsletter with special deals. They are pretty random in their distribution, but usually one around September and one around March. Email us to sign up.
We also offer a $50 discount if you can complete the New York Times Crossword puzzle while you are waiting to pick up your van. Each day the paper NYT is here in the office, and you are welcome to grab it and work away as long as you want. Whomever completes the puzzle and hands it in gets the discount - so if a previous customer gets 80% of the way through and you finish it, you get the credit!
DO YOU WORK ON ALL VWS?
As much as we would like to work on all VWs, right now we only work on Vanagons, Eurovans, and busses.